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- Cover
- Half Title
- Title
- Copyright
- Preface
- Acknowledgements
- Contents
- The Authors
- Chapter 1: Introduction to Service Management
- Chapter 2: Tourism and Travel Services
- Chapter 3: Banking and Insurance Services
- Chapter 4: Finance and Marketing Services
- Chapter 5: Health Care and Educational Services
- References
- Index
- Backcover
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Bholanath Dutta, B. Rose Kavitha - Service Management
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